The following is a typical HPS Warranty provided
with each HPS Series Hydrogen Generator:
Warranty Statement & Information The
Manufacturer (Hydrogen Power Systems, HPS) provides
the following warranty for all HPS Series
Hydrogen Generator Systems.
A. 90 Day Unlimited
Warranty, One Year Limited Warranty, Optional Extended Warranty
Manufacturer (HPS) warrants to the end-user customer that
all HPS products and their related components (Product) will be free from defects in materials and workmanship for one
year from the date of installation. Extended warranty protection
can be purchased at additional cost.
This warranty does not cover HPS products that have been remanufactured,
reverse-engineered, disassembled, modified, misused, improperly maintained or
tampered with in any way after purchase.
If a Product fails
within the first 90 days of installation (and product installation
complies with Section B of this warranty) HPS will pay
for the parts, labor and shipping required to bring the Product
back into service. There are limits to shipping and labor
reimbursements. These limits will be addressed and approved
on a case-by-case basis.
HPS's limited warranty covers only those defects that arise as a result of
normal use of the Product and does not cover other problems, including
but not limited to:
Those that arise as a result of improper installation,
maintenance or modification;
of alternative parts or supplies not provided or supported by HPS;
outside the Product's specifications;
Unauthorized modification or misuse.
If Product failure or damage is attributable to the use of a non-HPS
replacement part, HPS will charge its standard time and materials charges to
service the Product for the particular failure or damage.
If HPS receives, during the applicable warranty period, notice of a defect
in any Product which is covered by this warranty, HPS shall
either repair or replace the Product, at HPS 's option.
If HPS is unable to repair or replace, as applicable, a
defective product or component, which is covered by this warranty, HPS shall, within a
reasonable time after being notified of the defect, refund the purchase price
of the Product as long as the defect is reported to HPS within the Warranty
HPS shall have no obligation to repair, replace, or refund until the
customer returns the defective Product to HPS.
Any replacement Product may be either new or like new, provided that it has
functionality at least equal to that of the Product being replaced.
HPS Products may contain remanufactured parts, components, or materials
equivalent to new in performance.
HPS 's Limited Warranty Statement is valid in any country where the covered
Product is distributed by HPS. Contracts for additional warranty services, such
as on-site service, may be available through authorized HPS service facility in
countries where the Product is distributed by HPS or by an authorized importer.
The expense of return postage or shipping from a customer to HPS shall be
the responsibility of the customer. If applicable, HPS will pay postage or
shipping costs to return a warranted replacement or repaired unit to the
customer. Repaired Products will be returned to fulfill the remainder of the Product's
original warranty duration.
The HPS Hydrogen Generator Product
is built to operate using only distilled water
after an initial filling with the electrolyte solution provided by HPS in
accordance with Instructions included with the Product. The use of substances other
than distilled water, the approved HPS electrolyte solution, and the selected
RV & Marine Antifreeze, is strictly prohibited and will void
B. Product Installation
HPS Products must be properly installed in order to function as designed.
A qualified professional mechanic must perform the installation. Every
effort has been made to provide detailed installation instructions and videos. These
directions are provided with each Product and must be followed conscientiously to
avoid installation errors that could cause a Product to malfunction. This warranty
does not cover non-performance of Products improperly installed. The installer is
responsible to the customer for proper Product installation and for correcting an
Components shipped with HPS
Products are warranted to perform as designed and are included in the warranty
duration shown above. Defective components may be returned for immediate
replacement anytime during the warranty period.
In the unlikely event there are missing parts or components that should
have been included in a Product installation kit, those missing parts or components
will be shipped by same-day mail upon notification to HPS.
All necessary parts and components required for routine installation according
to the model purchased and the applicable vehicle have been included in each
HPS Product installation kit. The cost of any extra wire, tubing, connectors or
other miscellaneous parts and components required for an atypical installation
is the responsibility of the customer.
Products purchased from and installed by an authorized HPS
distributor/agent are warranted by the distributor/agent in the same manner as
a Product purchased directly from HPS, except customer complaints concerned with
installation problems or Product defects must be processed by the
distributor/agent who will then work with HPS to obtain replacement parts or
repairs. The distributor/agent is solely responsible for correcting
malfunctions due to improper installation.
C. Limitations of Warranty
TO THE EXTENT ALLOWED BY LOCAL
LAW, NEITHER HPS NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER WARRANTY OR
CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
ACCIDENTAL DAMAGES TO A CUSTOMER VEHICLE DURING THE INSTALLATION PROCESS, IS
NOT COVERED BY THIS WARRANTY.
D. Limitations of Liability
To the extent allowed by local law, the remedies provided in this Warranty
Statement are the customer's sole and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY
SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HPS OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR
DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED
ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
E. Local Law
This Warranty Statement gives the customer specific legal rights. The
customer may also have other rights, which vary from state to state in the
United States, from province to province in Canada, and from country to country
elsewhere in the world.
To the extent that this Warranty Statement is inconsistent with local
law, this Warranty Statement shall be deemed modified to be consistent with
such local law. Under such local law, certain disclaimers and limitations of
this Warranty Statement may not apply to the customer. For example, some states
in the United States, as well as some governments outside the United States
(including provinces in Canada), may preclude the disclaimers and limitations
in this Warranty Statement from limiting the statutory rights of a consumer
(e.g., the United Kingdom); otherwise restrict the ability of a manufacturer to
enforce such disclaimers or limitations; or grant the customer additional
warranty rights, specify the duration of implied warranties which the
manufacturer cannot disclaim, or allow limitations on the duration of implied
THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE
EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN
ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF HPS PRODUCTS TO SUCH CUSTOMERS.